? Frequently Asked Questions
1. What is your manufacturing experience for perfume filling machines?
Our facility has more than 100 workers with over 20 years of experience in cosmetic machinery manufacturing and more than 15 years of experience in overseas installation.
2. Can you manufacture custom machines?
Yes, as a factory, we have the full capability to design and manufacture machines based on your specific drawings or concepts.
3. How is technical support handled for equipment issues?
You can provide photos or videos of the issue. For minor problems, we provide video solutions. For complex issues that cannot be handled locally, engineers can be dispatched to your site.
4. What is the warranty policy for your machines?
We provide a two-year warranty for large equipment (e.g., hydraulic homogenizers, vacuum emulsifying mixers) and one year for smaller filling machines. Free wearing parts are provided within the warranty period for non-improper operation.
5. Are spare parts easily available?
We provide 1-3 years of warranty and sufficient spare parts with each machine. Most parts are also compatible with standard components available in local markets globally.
6. How do you ensure quality and safe delivery?
All machines are rigorously tested before packaging. We provide teaching videos and packing photos for your confirmation. Our wooden crates are designed for safety during long-distance international shipping.